Orders 10 Can I get an invoice for my order? Can I place an order as a gift? What if I accidentally ordered the wrong size or item? How can I check the status of my order? When will I receive my tracking number?
Shipping & Delivery 13 Do you offer international shipping? Where should I send my return? What if I entered the wrong shipping address? What happens if my package is returned to sender? What happens if my package is lost in transit?
Gemstones 7 How should I care for my gemstone jewelry? How do I choose the right gemstone? Will my gemstone look exactly like the photos? Are your gemstones natural or lab-created? What is moissanite?
Warranty 6 Will having my jewelry repaired or resized elsewhere affect the warranty? What happens if my warranty claim is approved? How do I submit a warranty claim? How long does the warranty last? What is not covered by the warranty?
Jewelry Care 7 Can I wear my jewelry every day? Can I use an ultrasonic or steam cleaner on my jewelry? Will gold-plated jewelry fade over time? How should I store my jewelry? How should I clean my jewelry?
Returns & Refunds 8 Will my original shipping fee be refunded? When will I receive my refund? Can I exchange an item? What items are not eligible for return? Do I have to pay for return shipping?
Products & Materials 9 What if my jewelry arrives damaged or defective? Will gold-plated jewelry fade over time? What materials does Gem’s Beauty use? Can Gem’s Beauty rings be resized? How do I find my ring size?
Payments & Promotions 6 Can I use more than one promotional code? Why isn’t my promotional code working? I forgot to use my discount code. Can it be applied after I place my order? Why do I see more than one charge on my statement? What should I do if my payment is declined?
Post-Delivery Issues 4 What if my jewelry breaks shortly after I receive it? What should I do if my jewelry arrives damaged? What should I do if I received the wrong item? What should I do if an item is missing from my order?
