Orders
Can I get an invoice for my order?
Last Updated: 09/21/2026Yes. An invoice or order receipt can be provided for your purchase. Please contact us with your order number if you need a copy of your invoice.
Can I place an order as a gift?
Last Updated: 09/21/2026Absolutely. Gem’s Beauty jewelry makes a beautiful gift for birthdays, anniversaries, celebrations, or simply to make someone’s day a little brighter. If gift packaging or a gift message is available for a particular item, the option will be shown on the product or checkout page.
What if I accidentally ordered the wrong size or item?
Last Updated: 09/21/2026Please contact us as soon as possible with your order number and the correct size or item you intended to purchase. If your order has not yet entered processing, we will do our best to help. Once processing has begun, changes may not be possible. If your order has already shipped, please refer to our…
How can I check the status of my order?
Last Updated: 09/21/2026If you created an account with us, you can view your order details and status under My Account → Orders. You can also use the tracking information provided in your shipping confirmation email once your order has been dispatched. If you need additional assistance, please contact us with your order number.
When will I receive my tracking number?
Last Updated: 09/21/2026Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow some time for the carrier’s tracking system to update after your shipping confirmation is sent. If you haven’t received tracking information after your order has shipped, please check your spam or junk folder or contact us for…
I haven’t received my order confirmation. What should I do?
Last Updated: 09/21/2026Order confirmation emails are normally sent shortly after your order is successfully placed. If you haven’t received yours, please check your spam or junk folder first and make sure you used the correct email address at checkout. If you still can’t find it, please contact us with: Your full name Email address used for the…
Can I cancel my order?
Last Updated: 09/21/2026If you would like to cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request if your order has not yet entered processing. Once an order has been processed or shipped, cancellation may no longer be possible. For customized or made-to-order pieces, cancellation…
My shipping address is incorrect. What should I do?
Last Updated: 09/21/2026Please contact us as soon as you notice the error and include: Your order number Full name Correct street address Apartment or unit number, if applicable City, State/Province and ZIP/Postal Code Country If your order has already shipped, please contact us and we will help you review the available options based on the carrier and…
Can I change my shipping address after placing an order?
Last Updated: 09/21/2026If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address if your order has not yet been processed or shipped. Once an order has been handed over to the carrier, we cannot guarantee that the shipping address can be changed….
Can I edit or add items to my order?
Last Updated: 09/21/2026We begin processing orders as quickly as possible, so changes cannot be guaranteed once an order has been placed. If you need to edit your order or add an item, please contact our Customer Care team at info@yourbeautygems.com as soon as possible. Please include your order number and the change you would like to make….