Products & Materials
What if my jewelry arrives damaged or defective?
Last Updated: 09/21/2026We’re sorry if your jewelry arrives damaged or appears to have a manufacturing defect. Please contact our Customer Care team as soon as possible and provide your order number, a brief description of the issue, and clear photos or video of the item. Our team will review the issue and help arrange an appropriate resolution…
Will gold-plated jewelry fade over time?
Last Updated: 09/21/2026Gold plating may naturally show signs of wear over time. How quickly this occurs depends on factors such as frequency of wear, skin chemistry, exposure to moisture and chemicals, and how the jewelry is stored and cared for. To help preserve the finish, avoid prolonged contact with water, perfumes, lotions, household chemicals, and excessive perspiration,…
What materials does Gem’s Beauty use?
Last Updated: 09/21/2026Gem’s Beauty jewelry is crafted using carefully selected materials, including 925 sterling silver, gold-plated sterling silver, moissanite, lab-grown diamonds, natural gemstones, and selected lab-created gemstones. Materials vary by design, and the exact metal, plating, gemstone type, and other relevant details are listed on each individual product page. For more information about our gemstones and materials,…
Can Gem’s Beauty rings be resized?
Last Updated: 09/21/2026Some Gem’s Beauty rings may be resized depending on the design, setting, and materials. Because certain styles — including eternity bands, pavé settings, and intricate gemstone designs — may not be suitable for resizing, we recommend contacting our Customer Care team before making any alterations.
How do I find my ring size?
Last Updated: 09/21/2026For the most accurate fit, we recommend measuring a ring you already own or having your finger professionally measured by a local jeweler. You can also use our Ring Size Guide to compare your measurements with standard U.S. ring sizes. When measuring your finger, keep in mind that finger size can vary slightly depending on…
How do I choose the right necklace length?
Last Updated: 09/21/2026Necklace length can change where a piece sits on the neckline and how it pairs with different outfits. As a general reference: 16 in — sits close to the base of the neck 18 in — a classic, versatile everyday length 20 in — falls slightly lower on the chest 22–24 in — creates a…
What necklace lengths are available?
Last Updated: 09/21/2026Necklace lengths vary by design. The available chain length for each necklace will be listed on the individual product page. Please check the product details before placing your order.
How should I store my jewelry?
Last Updated: 09/21/2026Store your jewelry pieces separately in a jewelry box or soft pouch to help prevent scratching, tangling, and contact between pieces. Keep your jewelry in a cool, dry place, away from direct sunlight, excessive humidity, and household chemicals. For necklaces and chains, we recommend fastening the clasp before storage to help prevent tangling.
How should I care for my jewelry?
Last Updated: 09/21/2026To help keep your Gem’s Beauty jewelry looking its best, we recommend treating each piece with care. Avoid wearing your jewelry while showering, swimming, exercising, or sleeping. Keep it away from perfumes, lotions, hairspray, household cleaners, and other chemicals. After wearing, gently wipe your jewelry with a soft, dry cloth and store each piece separately…