Warranty
Will having my jewelry repaired or resized elsewhere affect the warranty?
Last Updated: 09/22/2026Repairs, resizing, modifications, or other alterations performed by a third party may affect warranty coverage for the altered item. If you experience an issue with your jewelry during the warranty period, we recommend contacting Gem’s Beauty before having the piece repaired or modified elsewhere.
What happens if my warranty claim is approved?
Last Updated: 09/22/2026If your claim is approved under our Limited Warranty, Gem’s Beauty will determine the appropriate resolution based on the nature of the issue, product availability, and the circumstances of the claim. Depending on the situation, the resolution may include repair, replacement, or another appropriate solution. Our Customer Care team will explain the available option after…
How do I submit a warranty claim?
Last Updated: 09/22/2026Please contact our Customer Care team at info@yourbeautygems.com and include: Your order number The name of the affected item A brief description of the issue Clear photos or a short video showing the issue Our team will review the information provided and let you know whether additional details are needed. If the issue is determined…
How long does the warranty last?
Last Updated: 09/22/2026Our Limited Warranty is valid for one year from the date your order is delivered. The warranty applies to eligible manufacturing defects identified during the warranty period and is subject to the terms and exclusions of our Warranty Policy. Proof of purchase may be required.
What is not covered by the warranty?
Last Updated: 09/22/2026Our Limited Warranty does not cover damage or changes resulting from normal wear and tear, accidents, improper use, improper storage or care, or unauthorized repairs or alterations. Examples of issues generally not covered include: Scratches, dents, or deformation caused by wear or impact Broken chains caused by pulling, snagging, or accidental damage Natural wear or…
What does the Gem’s Beauty warranty cover?
Last Updated: 09/22/2026Gem’s Beauty offers a 1-Year Limited Warranty against manufacturing defects in materials and workmanship, beginning from the date your order is delivered. Examples of issues that may be covered include defects in clasps, settings, or other components that are determined to result from a manufacturing issue. Warranty claims are reviewed individually and may require photos,…