1-YEAR LIMITED WARRANTY
At Gem’s Beauty, we stand behind the quality and craftsmanship of our jewelry. Our 1-Year Limited Warranty covers eligible manufacturing defects in materials and workmanship for one year from the date your order is delivered.
This warranty applies to eligible jewelry purchased directly from the official Gem’s Beauty website.
What Does Our Warranty Cover?
Our 1-Year Limited Warranty covers eligible manufacturing defects that occur under normal use.
Depending on the nature and condition of the item, covered issues may include:
Loose or missing accent stones resulting from a manufacturing defect
Defective clasps or closures
Structural issues caused by defects in materials or workmanship
Other manufacturing-related issues confirmed by our Customer Care team
Each warranty claim is reviewed individually.
If your claim is approved, Gem’s Beauty will determine the most appropriate solution based on the condition of the jewelry, which may include rep
What Is Not Covered?
Our Limited Warranty does not cover:
- Normal wear and tear from everyday use
- Gradual fading or wear of gold plating
- Tarnishing or natural oxidation
- Minor scratches, dents, or surface wear
- Accidental damage, impact, bending, pulling, or crushing
- Damage caused by misuse, neglect, or improper handling
- Damage caused by exposure to water, chemicals, perfumes, lotions, cleaning products, or other substances
- Damage resulting from failure to follow our Jewelry Care Guidelines
- Jewelry that has been resized, repaired, altered, or modified by a third-party jeweler
- Lost or stolen jewelry
- Lost stones caused by accidental damage or improper use
- Natural variations in color, pattern, inclusions, or appearance of natural gemstones
Gold Plating & Natural Wear
Gold-plated jewelry naturally experiences wear over time. The longevity of the plating varies depending on frequency of wear, skin chemistry, environmental conditions, and exposure to water, perspiration, perfumes, lotions, and chemicals.
Gradual plating wear or fading resulting from normal use is not considered a manufacturing defect and is therefore not covered under the Limited Warranty.
Items Arriving Damaged or Defective
If your jewelry arrives damaged or appears to have a manufacturing defect when you first receive it, please contact us as soon as possible.
Please provide your order number, a description of the issue, and clear photos or video of the item and packaging.
Items that arrive damaged or defective will be handled separately from normal warranty claims, and our Customer Care team will work with you to provide an appropriate resolution.
How to Submit a Warranty Claim
To submit a warranty claim, please contact our Customer Care team at:
Please include:
Your order number
A brief description of the issue
Clear photos or video showing the affected area
Our team will review your request and respond within 1–2 business days with the next steps.
Please do not send your jewelry back before receiving return instructions from our Customer Care team.
Returning an Item for Warranty Inspection
If your jewelry needs to be returned for inspection or repair, our Customer Care team will provide the appropriate return instructions.
For U.S. customers, approved warranty returns may be sent to our U.S. return facility.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your warranty claim has been completed.
For approved warranty claims, customers are responsible for the cost of shipping the item to our return facility. Gem’s Beauty will cover the cost of shipping the repaired item back to the customer.
Repairs & Replacement Options
If your warranty claim is approved, we will evaluate the jewelry and determine the most appropriate solution.
Depending on the nature of the issue, this may include:
Repair — repair of the affected component where reasonably possible.
Stone Replacement — replacement of eligible loose or missing accent stones when the issue is determined to be a manufacturing defect.
Alternative Resolution — if an item cannot reasonably be repaired, our Customer Care team will discuss the available options with you.
Third-Party Repairs & Alterations
Any jewelry that has been repaired, resized, altered, or modified by a third party may no longer be eligible for warranty coverage.
If you believe your jewelry requires repair or resizing, we recommend contacting Gem’s Beauty before having any work performed by another jeweler.
Jewelry Care
Proper care can help extend the life and appearance of your jewelry.
We recommend removing your jewelry before showering, swimming, exercising, sleeping, or performing activities that may expose it to impact, moisture, or chemicals.
Avoid direct contact with perfumes, lotions, hairspray, household cleaners, and other chemicals.
Store each piece separately in a soft pouch or jewelry box in a cool, dry place.
For complete care instructions, please visit our Jewelry Care Guide.
Warranty Limitations
This Limited Warranty applies only to eligible products purchased directly from the official Gem’s Beauty website and is subject to verification of the original order.
Warranty coverage is limited to eligible manufacturing defects and does not cover normal wear, accidental damage, loss, theft, misuse, or damage resulting from improper care.