Post-Delivery Issues
What if my jewelry breaks shortly after I receive it?
Last Updated: 09/22/2026If your jewelry develops an issue shortly after delivery, please contact our Customer Care team with your order number, a description of what happened, and clear photos or a short video showing the issue. We’ll review the item to determine whether the issue may be related to a manufacturing defect and therefore eligible for coverage…
What should I do if my jewelry arrives damaged?
Last Updated: 09/22/2026If your jewelry arrives damaged, please contact our Customer Care team as soon as possible. Please provide your order number, the name of the affected item, and clear photos or a short video showing the damage. If the package also appears damaged, please include photos of the packaging. Our team will review the issue and…
What should I do if I received the wrong item?
Last Updated: 09/22/2026Please contact our Customer Care team as soon as possible if you received an item different from what you ordered. Include your order number, the name of the item you ordered, and a clear photo of the item you received. If available, please also include a photo of the product label or packaging. Once we…
What should I do if an item is missing from my order?
Last Updated: 09/22/2026First, please check your order confirmation and shipping emails, as items from the same order may occasionally be shipped separately. If all packages have been delivered and an item is still missing, please contact our Customer Care team at info@yourbeautygems.com. Please include your order number, the name of the missing item, and, if possible, a…