Returns & Refunds
We want you to feel confident shopping with Gem’s Beauty. If you’re not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions below.
For U.S. customers, approved returns are handled through our U.S. return facility, so eligible returns do not need to be shipped internationally.
Return Eligibility
To be eligible for a return, items must be:
Returned within 30 days of delivery
Unworn and unused
In their original condition
Free from damage, alterations, scratches, or signs of wear
Returned with the original packaging and any included accessories, where applicable
We reserve the right to decline a return or adjust the refund amount if an item is returned in a condition that does not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
Personalized or engraved jewelry
Made-to-order or customized pieces specifically identified as final sale
Items marked Final Sale
Gift cards, where applicable
Items that have been worn, altered, resized, damaged, or modified after delivery
Any product-specific return restrictions will be clearly stated on the applicable product page before purchase.
How to Start a Return
To request a return, please contact our Customer Care team at:
Please include:
Your order number
The item(s) you would like to return
The reason for your return
Our Customer Care team will review your request and provide return authorization, the correct return address, and further instructions.
Please do not return your order to the original shipping address shown on your package.
Unauthorized returns or items sent to an incorrect address may experience delays in processing.
Return Shipping
For standard returns due to preference, fit, or change of mind, customers are responsible for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Gem’s Beauty is not responsible for return packages lost in transit before they are received by our return facility.
If your return is the result of an item arriving damaged, defective, or incorrect, please contact Customer Care before sending the item back so we can provide the appropriate instructions.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow up to 5 business days for us to process an approved refund after inspection. Additional time may be required for the refund to appear on your account depending on your bank or payment provider.
Original shipping charges, including optional expedited shipping fees, are non-refundable, except where the return results from an error by Gem’s Beauty or as otherwise required by applicable law.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different size, style, or item, please return the eligible original item in accordance with this policy and place a new order for your preferred item.
This helps ensure that your replacement selection is available and can be processed without unnecessary delays.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide:
Your order number
A description of the issue
Clear photos or video of the item
Photos of the packaging where relevant
Our Customer Care team will review the issue and help arrange an appropriate resolution.
Confirmed fulfillment issues or items that arrive damaged or defective will not be treated as standard change-of-mind returns.
Cancellations
If you need to cancel your order, please contact us as soon as possible.
We begin processing orders quickly, so cancellation requests cannot be guaranteed.
If your order has already entered processing, production, or shipment, we may be unable to cancel it.
Customized, personalized, or made-to-order items may be subject to additional cancellation restrictions.
Warranty Claims
Issues that develop after delivery and may be related to a manufacturing defect are handled separately under our 1-Year Limited Warranty.
Please refer to our Warranty Policy for coverage, exclusions, and claim instructions.