If your jewelry develops an issue shortly after delivery, please contact our Customer Care team with your order number, a description of what happened, and clear photos or a short video showing the issue.

We’ll review the item to determine whether the issue may be related to a manufacturing defect and therefore eligible for coverage under our 1-Year Limited Warranty.

Normal wear and tear, accidental damage, improper use, or damage caused by improper care may not qualify as a manufacturing defect.