Returns & Refunds
Will my original shipping fee be refunded?
Last Updated: 09/21/2026Standard Shipping is complimentary on eligible Gem’s Beauty orders. If you selected a paid expedited shipping service, such as FedEx Express, the original expedited shipping fee is generally non-refundable once the order has been shipped. If your return is related to an incorrect, damaged, or defective item, please contact our Customer Care team. Shipping-related charges…
When will I receive my refund?
Last Updated: 09/21/2026Once your return has been received and inspected, we’ll notify you of the status of your refund. Approved refunds are generally processed to the original payment method within 5–7 business days after the return has been inspected. After we issue the refund, your bank or payment provider may require additional time to post the funds…
Can I exchange an item?
Last Updated: 09/21/2026At this time, we do not offer direct exchanges. If you would like a different size, style, or item, please request a return for the original eligible item and place a new order for your preferred option. This allows your new order to be processed and shipped without waiting for the original item to complete…
What items are not eligible for return?
Last Updated: 09/21/2026Certain items are not eligible for standard returns, including: • Customized or personalized jewelry• Engraved items• Items that have been resized or altered at the customer’s request• Made-to-order pieces specifically created or modified for the customer• Items that show signs of wear, damage, alteration, or improper care• Items marked as Final Sale, where applicable If…
Do I have to pay for return shipping?
Last Updated: 09/21/2026For returns due to a change of mind, incorrect size selection, or other personal preference, return shipping costs are the responsibility of the customer. If you received an incorrect, damaged, or defective item, please contact our Customer Care team before returning it. Once the issue has been reviewed and confirmed, Gem’s Beauty will provide an…
Where should I send my return?
Last Updated: 09/21/2026Approved returns from U.S. customers are handled through our U.S. return facility, so eligible U.S. returns do not need to be shipped internationally. Please contact our Customer Care team before sending any item back. Once your return is approved, we’ll provide the correct return address and instructions. Do not return your order to the original…
How do I start a return?
Last Updated: 09/21/2026To request a return, please contact our Customer Care team at info@yourbeautygems.com within 30 days of delivery. Please include your order number, the item(s) you would like to return, and the reason for your return. Once your return request has been reviewed and approved, we’ll provide the correct return address and return instructions. Please do…
What is your return policy?
Last Updated: 09/21/2026We want you to feel confident shopping with Gem’s Beauty. If you’re not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery. To be eligible for a return, items must be unworn, unused, undamaged, and returned in their original condition with the original packaging included. Customized, personalized, engraved, resized,…