SHIPPING POLICY

At Gem’s Beauty, we want your jewelry to arrive safely and with as little worry as possible. Please review our shipping information below before placing your order.

Processing Time

Most in-stock orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Made-to-order or customized pieces may require additional processing time. When applicable, the estimated production time will be noted on the individual product page.

Please note that processing time is separate from shipping transit time.

Shipping Methods & Delivery Times

We work with trusted international shipping partners to provide reliable, trackable delivery.

Shipping Method Estimated Delivery* Shipping Cost
Standard Shipping 7–15 business days FREE
FedEx Express 3–5 business days $25 per order

Standard Shipping orders are shipped via CNE Express and may be transferred to a local delivery partner for final delivery.

FedEx Express is available to eligible destinations for customers who prefer faster delivery.

*Estimated delivery times begin after your order has been dispatched and do not include processing time.

Delivery estimates are not guaranteed and may occasionally be affected by customs clearance, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.

Duties & Import Taxes

Applicable customs duties and import taxes for both Standard Shipping and FedEx Express are covered by Gem’s Beauty.

You will not be required to pay additional customs duties or import taxes upon delivery.

Please note that customs clearance procedures may occasionally affect estimated delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

For Standard Shipping, your package may be handled by more than one carrier during its journey and may be transferred to a local delivery partner for final delivery. This is normal.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update your information before shipment; however, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Gem’s Beauty is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Additional shipping charges may apply if a package must be resent due to an incorrect or incomplete address.

Delayed Packages

If your order has passed the estimated delivery window, please check your tracking information first for the latest carrier update.

If tracking has not updated for an extended period or you believe your package may be delayed, please contact our Customer Care team with your order number and email address.

We will review the shipment and assist you with the next steps.

Lost Packages

If your package appears to be lost in transit, please contact our Customer Care team.

We will review the tracking information and, when necessary, work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost in transit, we will work with you to provide an appropriate resolution.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking:

Around your mailbox, front door, or other secure delivery locations
With household members, neighbors, building staff, or your front desk
With the local carrier responsible for final delivery
That the shipping address provided with your order is correct

If you still cannot locate your package, please contact our Customer Care team with your order number and tracking information. We will help you review the situation and determine the appropriate next steps.

Returned-to-Sender Packages

Packages may occasionally be returned due to an incomplete or incorrect address, unsuccessful delivery attempts, or other carrier-related reasons.

If your package is returned, please contact our Customer Care team so we can review the shipment and determine the appropriate next step.

Additional shipping charges may apply if redelivery is required because of incorrect or incomplete shipping information provided at checkout.

Returns

Please do not return your order to the original shipping address shown on your package.

Approved returns from U.S. customers are handled through our U.S. return facility. Eligible U.S. returns therefore do not need to be shipped internationally.

Before returning any item, please contact our Customer Care team to obtain return authorization, the correct return address, and return instructions.

For eligibility requirements and complete return procedures, please refer to our Returns & Exchanges Policy.

Holiday Shipping

During peak holiday periods, processing and delivery may take slightly longer than usual.

If you are ordering jewelry for a birthday, anniversary, holiday, or other special occasion, we recommend placing your order in advance.

Contact Us

If you have any questions about shipping or need help tracking your order, please contact our Customer Care team:

Email: info@yourbeautygems.com

Please include your order number whenever possible so we can assist you more quickly.

INTERNATIONAL Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

For orders shipped through our available shipping services, applicable customs duties and import taxes are covered by Gem’s Beauty. Customers will not be required to pay additional customs duties or import taxes upon delivery.

Please note that customs clearance procedures and local import regulations may occasionally affect delivery times. Any delays resulting from customs processing are outside the carrier’s standard delivery timeframe.

If you experience any customs-related issues with your shipment, please contact our Customer Care team at info@yourbeautygems.com, and we’ll be happy to assist you.