Shipping & Delivery
Do you offer international shipping?
Last Updated: 09/21/2026Yes. Gem’s Beauty ships to selected international destinations. Available shipping methods and estimated delivery times will be displayed at checkout based on your destination. Applicable customs duties and import taxes for supported shipments are covered by Gem’s Beauty, so you won’t be asked to pay additional import duties upon delivery.
Where should I send my return?
Last Updated: 09/21/2026Please do not return your order to the original shipping address shown on your package. Approved U.S. returns are handled through our U.S. return facility, so eligible returns do not need to be shipped internationally. Before returning an item, please contact our Customer Care team to request return authorization and receive the correct return address…
What if I entered the wrong shipping address?
Last Updated: 09/21/2026Please contact us as soon as possible if you notice an error in your shipping address. If your order has not yet been processed or shipped, we’ll do our best to update it. Once an order has entered processing or has been shipped, address changes cannot be guaranteed. Please carefully review your shipping information before…
What happens if my package is returned to sender?
Last Updated: 09/21/2026A package may occasionally be returned due to an incomplete or incorrect shipping address, unsuccessful delivery attempts, or other carrier-related reasons. If this happens, please contact our Customer Care team. We’ll review the shipment and help determine the appropriate next step. Additional shipping charges may apply if redelivery is required due to an incorrect or…
What happens if my package is lost in transit?
Last Updated: 09/21/2026If your package appears to be lost in transit, please contact our Customer Care team with your order number. We will review the tracking information and, when necessary, work with the shipping carrier to investigate the shipment. If the package is confirmed as lost, we’ll work with you to provide an appropriate resolution.
My tracking says “Delivered,” but I haven’t received my package. What should I do?
Last Updated: 09/21/2026Occasionally, a package may be marked as delivered shortly before it is actually received. If this happens, we recommend checking around your delivery location, mailbox, front desk, or other secure areas. You may also want to check with household members, neighbors, building staff, or the local delivery carrier. If you still cannot locate your package,…
My order is taking longer than expected. What should I do?
Last Updated: 09/21/2026If your order has passed the estimated delivery window, please check your tracking information first for the latest carrier update. If tracking has not updated for an extended period or you believe your package may be delayed, please contact our Customer Care team with your order number and email address. We’ll review the shipment and…
Why does my tracking show more than one carrier?
Last Updated: 09/21/2026For Standard Shipping, your package may be handled by more than one carrier during its journey. Your package may begin its journey with our international shipping partner and then be transferred to a local carrier for final delivery. This is completely normal. Tracking information will continue to update as your package moves through the delivery…
How can I track my order?
Last Updated: 09/21/2026Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. You can also check your order status under My Account → Orders. Please allow some time for tracking information to update after your package has been handed over to the carrier.
Do I have to pay customs duties or import taxes?
Last Updated: 09/21/2026No additional customs duties or import taxes will be charged to you upon delivery. For orders shipped by both Standard Shipping and FedEx Express, applicable customs duties and import taxes are covered by Gem’s Beauty. This means you won’t be asked to pay unexpected import duties when your order arrives. Please note that customs clearance…
What shipping methods do you offer?
Last Updated: 09/21/2026We offer Free Standard Shipping and FedEx Express to eligible destinations. Free Standard Shipping Standard orders are shipped via CNE Express and its local delivery partners. Estimated delivery: 7–15 business days after dispatch Shipping cost: Free FedEx Express For faster delivery, FedEx Express is available at checkout for eligible destinations. Estimated delivery: 3–5 business days…
How long does it take to process my order?
Last Updated: 09/21/2026Most in-stock orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Made-to-order or customized pieces may require additional processing time. Any applicable production time will be noted on the individual product page. Please note that processing time is separate…
Where does my order ship from?
Last Updated: 09/21/2026All Gem’s Beauty orders are carefully prepared and shipped directly from China. Before shipment, each piece goes through our quality inspection and packaging process to ensure it is ready for its journey to you. Once your order has shipped, you will receive a confirmation email with tracking information.