Certain items are not eligible for standard returns, including:

• Customized or personalized jewelry
• Engraved items
• Items that have been resized or altered at the customer’s request
• Made-to-order pieces specifically created or modified for the customer
• Items that show signs of wear, damage, alteration, or improper care
• Items marked as Final Sale, where applicable

If a customized, personalized, or final-sale item arrives damaged, defective, or incorrect, please contact us at info@yourbeautygems.com. We’ll review the issue separately under our quality and warranty policies.