Occasionally, a package may be marked as delivered shortly before it is actually received.

If this happens, we recommend checking around your delivery location, mailbox, front desk, or other secure areas. You may also want to check with household members, neighbors, building staff, or the local delivery carrier.

If you still cannot locate your package, please contact our Customer Care team with your order number and tracking information. We’ll help you review the situation and determine the appropriate next steps.