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Moss Agate Moissanite Lab-Grown Diamond Jewelry Gift Guide About Gem’s Beauty

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10

Can I cancel my order?
Can I change my shipping address after placing an order?
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Can I place an order as a gift?
How can I check the status of my order?
I haven’t received my order confirmation. What should I do?
My shipping address is incorrect. What should I do?
What if I accidentally ordered the wrong size or item?
When will I receive my tracking number?

Shipping & Delivery

13

Do I have to pay customs duties or import taxes?
Do you offer international shipping?
How can I track my order?
How long does it take to process my order?
My order is taking longer than expected. What should I do?
My tracking says “Delivered,” but I haven’t received my package. What should I do?
What happens if my package is lost in transit?
What happens if my package is returned to sender?
What if I entered the wrong shipping address?
What shipping methods do you offer?
Where does my order ship from?
Where should I send my return?
Why does my tracking show more than one carrier?

Gemstones

37

Are your gemstones natural or lab-created?
How do I choose the right gemstone?
How should I care for my gemstone jewelry?
How should I care for my moissanite jewelry?
What is moissanite?
Will moissanite lose its sparkle over time?
Will my gemstone look exactly like the photos?
Moissanite
Lab-Grown Diamond
Moss Agate
Moonstone
Lab-Created Alexandrite

Warranty

6

How do I submit a warranty claim?
How long does the warranty last?
What does the Gem’s Beauty warranty cover?
What happens if my warranty claim is approved?
What is not covered by the warranty?
Will having my jewelry repaired or resized elsewhere affect the warranty?

Jewelry Care

7

Can I shower or swim while wearing my jewelry?
Can I use an ultrasonic or steam cleaner on my jewelry?
Can I wear my jewelry every day?
How should I care for my jewelry?
How should I clean my jewelry?
How should I store my jewelry?
Will gold-plated jewelry fade over time?

Returns & Refunds

8

Can I exchange an item?
Do I have to pay for return shipping?
How do I start a return?
What is your return policy?
What items are not eligible for return?
When will I receive my refund?
Where should I send my return?
Will my original shipping fee be refunded?

Products & Materials

9

Can Gem’s Beauty rings be resized?
How do I choose the right necklace length?
How do I find my ring size?
How should I care for my jewelry?
How should I store my jewelry?
What if my jewelry arrives damaged or defective?
What materials does Gem’s Beauty use?
What necklace lengths are available?
Will gold-plated jewelry fade over time?

Payments & Promotions

6

Can I use more than one promotional code?
I forgot to use my discount code. Can it be applied after I place my order?
What payment methods do you accept?
What should I do if my payment is declined?
Why do I see more than one charge on my statement?
Why isn’t my promotional code working?

Post-Delivery Issues

4

What if my jewelry breaks shortly after I receive it?
What should I do if an item is missing from my order?
What should I do if I received the wrong item?
What should I do if my jewelry arrives damaged?

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Help Center
Gemstones
Moonstone
What is moonstone?

What is moonstone?

< 1 min read

Moonstone is a natural gemstone known for its soft, luminous appearance and beautiful optical phenomenon called adularescence.

What is adularescence?How should I care for my moonstone jewelry?

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